Frequently Asked Questions

Administrative/Accounting

How do I upgrade from a non-domain to domain plan?
How do I upgrade from one domain plan to the another plan type?
Can I change my domain name?
How do I change account billing frequency and mode of payment?
How do I update account contact information?
How do I update my payment information?
How do I get copies of my invoices?
What is your renewal procedure?
What will it cost to upgrade/downgrade my account?
What is your Refund Policy?
What is your accepted uses policy?

In order to change your domain name, you need to submit an order for the new domain via our online order form. Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to reupload files to the new account once activated. Please note that the InterNIC will require a registration fee for the new domain as well.