Changing Plans (upgrading/downgrading) If you decide to downgrade your account to a different MJourney hosting plan, a new setup fee will be required (setup fee waived for upgrades). However, we will apply any unused monthly service fees to the new pro-rated charges. Your renewal date will always stay the same. Please select the plan that is appropriate for your needs and send an email to sales@mjourney.com. Be sure to include your domain name or userid and the plan you wish to change to. Changing Servers Upgrading or downgrading your account to or from our High Volume Plans most likely will require moving your account to a different server. If that is the case, please confirm that you and your client have read the following notes carefully so that we may proceed with the upgrade or downgrade of your account. 1) Moving your account to a new server will require that your domain name point to a new IP address. As a result, our DNS records will need to be updated to reflect the new IP number, which will result in a propagation delay as this new information propagates across the Internet. To ensure a seamless transition of your site to the new server, you will need maintain two copies of your site (one on the old server and one on the new server) for a period of approximately 5 days, or until the new DNS information is fully propagated across the Internet. 2) If you are using "hit" counters on your web pages, the counters may reset to zero. Our Technical Support staff can reset them to a specific number, but you need to e-mail your domain name as well as the counter name(s) and desired settings to support@mjourney.com . Be sure to include your domain name in the subject line of the message. 3) If you have installed any custom scripts that reference the server number upon which your account currently resides, please contact support for more information about making scripts server independent. If you accept the above consequences, please cut and paste these four points so we can verify that you have read this information and select the plan that is appropriate for your needs. Send this information via e-mail to sales@mjourney.com . Be sure to include your domain name or UserID and the plan you wish to change to. Upgrading from a non-domain plan to a domain plan: You may place an order for domain web hosting service online. Please be sure to note your current non-domain userid so that we can apply the appropriate credit. You will need to reupload files from the old web site once the new account is activated.